Frequently Asked Questions

Global Medical Care carefully chooses for you the best hospitals around the world. To be selected by Global Medical Care a hospital needs to meet the following criteria:

• Be evaluated, reviewed, and accredited by leading international associations (JCI, TUV, TEMOS)
• Must provide a multi-disciplinary medical service.
• Patients can obtain consultations for any number of sought-after and popular treatments.
• Have in-house patient relationship managers speaking your language
• Always be first in adopting and providing the newest technologies
• Employ a pool of recognized and/or highly trained and experienced doctors or surgeons
• Be accountable and adhere to highly developed ethics and be respectful of patient rights
• All partner hospitals have been personally visited by our expert team and must score at least 9 out of 10 based on our stringent evaluation criteria

Of course. We will be glad to send you all the relevant information and proof of accreditation.

As we are only working with accredited hospitals, all doctors are certified by relevant professional organizations. For example, our aesthetic surgeons are certified by either the Society of Aesthetic Plastic Surgery the International Society of Aesthetic Plastic Surgery, or by their respective country’s Society for Reconstructive Microsurgery.

You may contact us anytime about any post-operative issues. This is part of our patient follow-up service.

Global Medical Care carefully selects the best surgeons in its network of partner hospitals to ensure the highest quality of treatments and patient safety. We perform suitability reviews for all the surgeons working with GMC and only select those with degrees from top medical schools, who are specialists in their respective medical fields, experienced in treating international patients and recognized by international professional associations. Many of the doctors you will meet have previously worked in hospitals in the USA, UK, Germany, and Switzerland or continue to travel internationally for ongoing expert medical training. All doctors serving Global Medical Care patients:

• Had very high-quality medical training: studied/worked in Western countries known for their high medical standards
• Have achieved a high-level academic title and committed to continuous learning of new techniques, treatments, and technologies
• Have extensive experience:
  • Minimum 10 years clinical experience,
  • Performs at least 300 successful operations/year in their respective field,
  • Possess the highest success rates in their field.
• Are members of internationally recognized associations in their field of expertise
• Have very high patient satisfaction rate (>4.5/5) during the past 3 years
• Were personally selected by our medical consultants after onsite inspection and interview

To illustrate the above, experienced dental surgeons, as opposed to standard dentists who are solely qualified in dental implants, perform our dental implant operations.

An interpreter who speaks your mother tongue will assist you. If you are fluent in English, you won’t need such assistance. All medical teams in our hospitals and your surgeon are fluent in English and some in German or French too.

Yes. GMC will always defend your rights by supporting you as well as accommodate your preference. When arriving at the hospital should you be displeased with your assigned doctor, you are fully entitled to ask for another doctor or dentist. You have the right to choose your doctor within the relevant doctor pool in the hospital. This may however potentially and in a limited manner, impact your treatment schedule.

Yes. When your doctor is assigned to you, we can share his/her diploma and certificates with you upon request.

As our international network of partner hospitals comprises over 1000 doctors, all specialized in their field of expertise, and therefore often sought after by patients, you will learn who your assigned surgeon will be once you have selected your travel dates.

Our all-inclusive operations packages indeed contain full transfer services. We know the hassle of finding a transfer between airports and a city. Therefore for your comfort, our all-inclusive packages contain two-way transfers to and from the airport.

Yes. Like all hospitals in the GMC network, we visited all the hotels we propose and vouch for their quality and service level.

We created a pool of hotels to ensure that we can provide you with the best accommodation whenever you want at attractive pre-set prices. Therefore to keep our promise, we have to retain the flexibility to use any of the mentioned hotels in the pool. We will, of course, take your request into account, but we cannot promise it.

Yes, you can. But in this case, you will NOT

• Benefit from Global Medical Care’s negotiating power, with the risk of having to pay more for less.
• Have a Swiss company supporting you and dealing with all the hassles related to trip preparations and who will defend your rights in the eventuality that such measures would be deemed necessary.
• The peace of mind will allow you to sit back and relax without the need to search for suitable doctors and medical establishments that are often focused on their marketing narrative.
• Benefit from Swiss Income tax advantages, as you will be making your payment outside Switzerland.

When you join GMC, before scheduling your treatment you will be requested to upload key medical reports to our secure Global Medical Care Tele-Medicine Application. These files will be sent to your doctor and he will define your pre-suitability for the treatment, which will ensure that you have your doctor’s medical evaluation even before commencing your journey.

All GMC package payments have to be made in Switzerland before your journey starts. This will eliminate your need to carry any money with you while traveling and is needed to benefit from tax advantages. You may pay via bank transfer, orange slip, or credit card.

We have a local Customer Care Center in all countries, which you can reach by phone. They will help you with all questions and problems concerning travel, transfers, hotel, clinic, etc.

In some rare cases, when your doctor will examine you before the operation, he/she may ask for some additional tests or advice to undergo a different operation before your scheduled one. In such cases, if you want to make additions to your package, extra costs may occur. You will be asked to pay them separately.

There will be a small additional cost to your packages due to the hotel and transfer costs.

Yes. But depending on where you want to stay, transfer costs may increase.

Yes.

• If you want to delay your treatment we will keep your payments and use them whenever you are ready for the treatment you have requested.
• If you want to cancel your treatment completely and inform us 10 days before your operation, you will be fully refunded except for bank transfer fees and credit card commissions (if paid by credit card).
• If you want to cancel your treatment completely and inform us less than 10 days before your operation, but before traveling, you will be refunded less a 15% last-minute cancelation fee, bank transfer fees, and credit card commissions (if paid by credit card).
• If you want to cancel your treatment completely and inform us after you arrive at the hospital and visit your doctor, without any medical reasons identified by your doctor, you will be refunded less 30% of last-minute cancelation fees, doctor visit fees, fees of any medical test/examinations done, hotel and transfer fees, bank transfer fees and credit card commissions (if paid by credit card) are charged.

In most of the Swiss cantons, you can. Consult your tax adviser for precise information and conditions relating to such deductions.

Yes, you can. You can pay all our packages up to 24 installments. You are free to choose the number of installments and pay each installment via bank transfer, orange slip, or credit card. In this case, we will plan your travel when all installments are paid.

This depends on your health insurance. However, most insurance companies do not cover these treatments, as they are not viewed as essential.

All GMC package payments have to be made in Switzerland before your journey starts. This will eliminate your need to carry any money with you while traveling and is needed to benefit from tax advantages. You may pay via bank transfer, orange slip, or credit card.

GMC experts are scanning the European Continent to identify and obtain the highest price-quality ratio at the most affordable rates without compromising treatment quality of patient safety. To provide you with this service we carefully make our selections on the following basis:

• Country selection: GMC selects countries where the cost of living and services is inferior to those prevalent in Switzerland. We target countries having a 60 or lower cost of living index based on OECD studies. This ensures that everyone who will treat and look after you (your surgeon, other health care professionals, even your driver) will relative to his country of residence, be highly paid yet significantly less than Switzerland. Rents paid are very low compared to rental levels found in Switzerland. In this manner, we ensure that you pay only for the service you receive avoiding lifestyle premiums usually associated with medical costs in many countries.
• Hospital selection: GMC only works with internationally accredited large hospitals situated in large metropolitan areas. Since these hospitals are designed to serve a large volume of patients flying in from all around the world, they can comfortably invest in the newest technologies; yet offer the best service at affordable rates.
• Extensive negotiation: Due to the size of GMC’s operation, we can negotiate the most attractive and competitive rates, and exclusive add-ons (like free hotel-hospital transfers, longer guarantees, etc.), and ensure uncompromising patient rights (i.e. changing or selecting your doctor).

These benefits of our extensive pan-European research offer you the highest quality at a much more affordable rate than in your country of residence.

Our all-inclusive operations packages indeed contain full transfer services. We know the hassle of finding a transfer between airports and a city. Therefore for your comfort, our all-inclusive packages contain two-way transfers to and from the airport.

No. We do not impose any limits. We can guarantee enough space for two pieces of luggage per person. But if you are bringing more than two, your driver will certainly find a solution as long as there is space in the car.

First, decide when you want to fly again. Then call the information line that figures on your treatment voucher. Our teams will do their best to find a suitable solution for you.

Nothing. Our transfer team will continuously monitor the arrival time of your flight. They will either wait for you or arrange for another transfer.

Yes. Our main objective is your comfort. Thus we will make all the necessary arrangements to ensure that we welcome you when you arrive.

There will be a small additional cost to your packages due to the hotel and transfer costs.

Yes. Like all hospitals in the GMC network, we visited all the hotels we propose and vouch for their quality and service level.

Yes. But depending on where you want to stay, transfer costs may increase.

We created a pool of hotels to ensure that we can provide you with the best accommodation whenever you want at attractive pre-set prices. Therefore to keep our promise, we have to retain the flexibility to use any of the mentioned hotels in the pool. We will, of course, take your request into account, but we cannot promise it.

Savings can range from 40 to 80%, depending on the procedure. In most of the treatments, you will save over 50% compared to treatment costs levied in Switzerland.

Yes. This is always our first consideration. Your safety and your comfort come first and are the cornerstone of our service. We choose those countries based on the application of these criteria first. The same applies to city selection drilling down to the selection of districts.

This is the first and probably the most important question that comes to mind when talking about what we do. Any medical surgery or procedure, no matter where it’s carried out, entails some risk. To reduce this risk, these are the criteria we apply to choose our partner hospitals:

• Certifications and accreditations of the clinic
• Track record of quality service, patient testimonials
• Track record of medical staff
• Qualities of your facilitator

That is why we select for you global healthcare groups, internationally accredited hospitals, and the best surgeons.

Yes, you can. But in this case, you will NOT

• Benefit from Global Medical Care’s negotiating power, with the risk of having to pay more for less.
• Have a Swiss company supporting you and dealing with all the hassles related to trip preparations and who will defend your rights in the eventuality that such measures would be deemed necessary.
• The peace of mind will allow you to sit back and relax without the need to search for suitable doctors and medical establishments that are often focused on their marketing narrative.
• Benefit from Swiss Income tax advantages, as you will be making your payment outside Switzerland.

We provide people living in Western Europe with high-quality and affordable medical treatment around Europe.

GMC experts are scanning the European Continent to identify and obtain the highest price-quality ratio at the most affordable rates without compromising treatment quality of patient safety. To provide you with this service we carefully make our selections on the following basis:

• Country selection: GMC selects countries where the cost of living and services is inferior to those prevalent in Switzerland. We target countries having a 60 or lower cost of living index based on OECD studies. This ensures that everyone who will treat and look after you (your surgeon, other health care professionals, even your driver) will relative to his country of residence, be highly paid yet significantly less than Switzerland. Rents paid are very low compared to rental levels found in Switzerland. In this manner, we ensure that you pay only for the service you receive avoiding lifestyle premiums usually associated with medical costs in many countries.
• Hospital selection: GMC only works with internationally accredited large hospitals situated in large metropolitan areas. Since these hospitals are designed to serve a large volume of patients flying in from all around the world, they can comfortably invest in the newest technologies; yet offer the best service at affordable rates.
• Extensive negotiation: Due to the size of GMC’s operation, we can negotiate the most attractive and competitive rates, and exclusive add-ons (like free hotel-hospital transfers, longer guarantees, etc.), and ensure uncompromising patient rights (i.e. changing or selecting your doctor).

These benefits of our extensive pan-European research offer you the highest quality at a much more affordable rate than in your country of residence.